Organiser Agreement

The short version. This agreement applies to you if you sell Tickets to Events through Nyvo, you subscribe a business to the paid Partner plan (clause 17), or you subscribe a business to paid business verification (clause 18). If you sell Tickets, Nyvo is a booking and payment facilitator: you are the merchant of record for the Events you list, you sell directly to Buyers, and you must comply with the law, honour the Tickets you sell, set and honour a refund policy, and use attendee data only for the Event; we charge a Platform Fee on each Ticket sold, and Stripe processes the payment through Stripe Connect Express. If you subscribe to the Partner plan, Nyvo is selling to you: we bill your business directly for the plan described in clause 17.

This Organizer Agreement (the Agreement) is between Nyvo (ABN 25 545 382 512), trading as Nyvo, and you, in your capacity as an Organizer. It is part of the legal Documents that govern your use of the Service and must be read together with our Terms of Service, Privacy Policy, Acceptable Use Policy and Definitions. Capitalised terms used here have the meanings given in the Definitions.

If there is any conflict between this Agreement and the Terms of Service in relation to a matter that is specific to listing or selling Events, this Agreement prevails.

You accept this Agreement when you (a) submit your first paid Event for listing, (b) connect your Stripe Connect Express account, (c) tap "I agree" on the Organizer onboarding screen, or (d) subscribe a business you manage to the Partner plan (clause 17), or (e) subscribe a business you manage to business verification (clause 18) — whichever happens first.

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1. Who this applies to

1.1 This Agreement applies to any User who:

• lists a paid Event on the Service;
• connects a Stripe Connect Express account to the Service;
• lists a business that uses Nyvo's transactional features;
• subscribes a business to the Partner plan (clause 17); or
• subscribes a business to business verification (clause 18).

1.2 If you are acting for or on behalf of a company, partnership, association or other entity, you warrant that:

• you have authority to bind that entity; and
• both you and the entity are bound by this Agreement. References to "you" mean both you personally and the entity.

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2. Our role and your role

2.1 Nyvo is a booking and payment facilitator. We provide the listing, discovery, booking, ticketing and check‑in features and connect you to Stripe for payments. We are not the merchant of record for your Events, we are not the seller of the Tickets, and we are not the supplier of the Events you list.

2.2 You are the merchant of record. The contract of sale for each Ticket is between you (the Organizer) and the Buyer. You are responsible for delivering the Event you advertise.

2.3 No agency. This Agreement does not make you an agent, partner, joint venturer, franchisee or employee of Nyvo, or vice versa. Each party acts as an independent contractor.

2.4 No warranty of demand. Nyvo makes no promise about the number of Tickets you will sell, the visibility of your listing or the conversion rate of your Event.

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3. Eligibility and onboarding

3.1 To list a paid Event, you must:

• be at least 18 years old;
• have the legal capacity to enter into this Agreement (and, where you act for an entity, have authority to bind it);
• not be a person Nyvo or Stripe is prohibited from dealing with under applicable sanctions, anti‑money‑laundering or counter‑terrorism financing laws;
• complete Stripe Connect Express onboarding, including providing the identity and business verification information Stripe requires; and
• maintain an active Stripe Connect Express account in good standing.

3.2 KYC. Stripe (not Nyvo) performs identity verification, "know your customer" and beneficial‑ownership checks under Stripe's own program. You are responsible for providing accurate information to Stripe and keeping it current. If Stripe restricts, suspends or terminates your Stripe Connect Express account, we will reflect that on the Service (which may mean your future paid Events are suspended).

3.3 Accuracy. All information you provide to Nyvo and to Stripe must be true, complete and current. You must update it promptly if it changes.

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4. Your obligations

4.1 Honest, accurate listings

Each Event listing you create must:

• state the date, time, location and capacity accurately;
• describe what is included in the Ticket;
• include the refund policy that applies to the Event (see clause 7);
• comply with the Acceptable Use Policy; and
• not be misleading or deceptive about price, headliners, venue or anything else material to the Buyer's decision.

4.2 Compliance with law

You are responsible for complying with every law that applies to the Event and your business, including:

• venue licensing and public assembly rules;
• alcohol service (Responsible Service of Alcohol requirements; State liquor licensing such as the Liquor Act 2007 (NSW) or the Liquor Control Reform Act 1998 (Vic));
• food safety (e.g. Food Standards Australia New Zealand code, State food safety requirements);
• public liability insurance and risk management;
• working with children checks where attendees include children;
• occupational health and safety;
• consumer protection (including the ACL);
• anti‑discrimination law;
• COVID‑safe or other public‑health requirements in force at the time of the Event;
• ticketing‑specific laws such as the Major Events Act 2009 (NSW) and the Major Sporting Events Act 2009 (Vic), where applicable;
• the Spam Act 2003 (Cth) and the Privacy Act 1988 (Cth) in relation to any communications you send Buyers or any Personal Information you collect outside the Service; and
• tax law (see clause 8).

Nyvo does not check, advise on or verify that you are compliant with these laws. You should obtain your own legal advice.

4.3 Honour the Tickets you sell

If a Ticket is valid at the door (the QR code verifies, the Ticket is in PAID status and the Event is open for check‑in), you must admit the holder. You must not oversell capacity. If you have to refuse entry for legal or safety reasons, you must offer the Buyer a refund consistent with clause 7 and the ACL.

4.4 Communicate with Buyers

You must respond to Buyer enquiries about your Event within a reasonable time. If you need to cancel, reschedule or materially change the Event, you must tell ticketed Buyers (and Nyvo Support at hello@nyvo.com.au) as soon as possible.

4.5 No deceptive resales

You must not arrange or encourage Ticket resales that breach the resale rules in clause 5.5 of the Terms of Service or any applicable anti‑scalping law.

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5. Attendee data

5.1 At the check‑in screen, Nyvo shows you the name and profile picture of the Ticket holder and the Ticket's status. Apart from that, and apart from the booking integration in clause 5.5, that is the only Personal Information Nyvo discloses to you through the Service in relation to a Buyer.

5.2 You must:

• treat that information as confidential;
• use it only to check the Buyer into the Event and to operate the Event (for example, to honour refunds or to allow re‑entry);
• not export, scrape, copy or store it outside the Service;
• not use it to market to the Buyer or to contact them about anything unrelated to that Event, unless the Buyer has separately given you consent that complies with the Spam Act 2003 (Cth) and the Privacy Act; and
• delete or stop using it when you no longer have a legitimate reason to hold it.

5.3 If you collect Personal Information from Buyers outside the Service (for example, through your own RSVP form, mailing list, or door‑sign‑in sheet), you are the independent controller of that information. Nyvo is not responsible for how you collect, hold or use it. You must comply with the Privacy Act, the LGPD (if you collect data from Brazil‑resident individuals) and any other privacy law that applies to you.

5.4 If you experience a data breach involving Buyer information, you must notify Nyvo at hello@nyvo.com.au as soon as practicable and cooperate with us in any required notification to affected individuals or to the OAIC.

5.5 Booking integration (optional). If we enable it for your business, you may register one HTTPS endpoint and Nyvo will send you each booking for your Events as it happens — which Event, which ticket type, quantity, amount, and the current status of every Ticket.

Where a Buyer has ticked the box at checkout consenting to it, that delivery also includes the Buyer's name and email address. Where they have not, you receive the booking without contact details. You must not treat the absence of contact details as a reason to refuse or degrade their booking.

If you use the integration you must:

• keep the signing secret we issue you confidential, verify the signature on every delivery, and treat any unsigned or badly‑signed request as hostile;
• use the Buyer's contact details only to deliver and service that specific booking — this is not a marketing list, and clause 5.2's restrictions apply in full to data received this way;
• delete a Buyer's Personal Information promptly on notice from us. We send an automated erasure notice when a Buyer deletes their Nyvo account or asks us to erase their information, and acting on it is a condition of using the integration;
• hold that information under privacy protections at least equivalent to the Australian Privacy Principles, wherever your system is hosted; and
• tell us at hello@nyvo.com.au if you stop using the endpoint, so we can disable it.

We may disable your endpoint at any time without notice — including automatically if it fails continuously for 24 hours, or immediately if we believe Buyer information is being mishandled. Nyvo is not liable for any loss arising from your endpoint being unavailable, misconfigured, or disabled, or from data you fail to record as a result.

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6. Pricing and Platform Fee

6.1 You set the Ticket price for each Event.

6.2 Nyvo charges a Platform Fee on each Ticket sold. As at the date of this Agreement, the Platform Fee is 4.5% of the Ticket price + A$0.50 per Ticket. The Platform Fee is added to the displayed Ticket price (pass‑to‑buyer model) so the Buyer pays the Ticket price plus the Platform Fee.

6.3 We may change the Platform Fee from time to time. For changes to existing Events with Tickets on sale, we will give at least 30 days' notice; the new fee applies only to Tickets sold after the effective date.

6.4 Stripe processing fees are charged by Stripe and may be deducted from your payout under Stripe's terms. Nyvo does not control Stripe's pricing.

6.5 Payouts. Ticket revenue is paid into your Stripe Connect Express account at the time of each sale and stays there until it is released to your nominated bank account. Nyvo does not hold or receive Ticket revenue (other than the Platform Fee, which Stripe routes to Nyvo at the time of payment); Nyvo only sets when Stripe releases your funds.

(a) Release timing. For each Event, Nyvo instructs Stripe to release that Event's Ticket revenue (net of refunds and fees) 5 business days (Sydney time) after the Event ends. Stripe's own settlement time to your bank applies on top of that. We will show the scheduled release date for each Event in the Payouts section of the partner portal.

Early release for organisers with a track record. After you have run Events on Nyvo, we may release part of an Event's Ticket revenue to you before that Event happens. Any early release is capped at a percentage of that Event's net Ticket revenue. The percentage depends on how many of your Events have already run and had their payout completed without a hold. As at the date of this Agreement: no early release on your first Event; up to 20% from your second Event; up to 50% from your third Event onwards. The cap for an Event is fixed when its first paid Ticket is sold, so it does not change while that Event is on sale, and a higher cap applies from your next Event. An early release is at our discretion. It depends on the money having settled in your Stripe account, it is subject to the holds in (c), and it stops across your whole account while any of your Events is on hold. The rest of the Event's Ticket revenue is released under the 5 business day rule above.

(b) Why. The release period protects Buyers (and you) if an Event is cancelled, does not take place or is materially not as described: refunds owed under clause 7 are normally paid from the funds still in your Stripe account rather than clawed back after they have reached your bank. Where we have released part of an Event's Ticket revenue to you early under (a) and refunds or chargebacks later come to more than the amount still in your Stripe account, your Stripe balance can go negative. Stripe may then recover the shortfall from your nominated bank account. You remain responsible for the full amount of any refund you owe a Buyer.

(c) Holds. We may delay the release of an Event's funds beyond the period in (a) where we reasonably suspect fraud, where a Buyer complaint, dispute or chargeback is open, or where Stripe or the law requires it. We will tell you the reason and release the funds (less any refunds, chargebacks or amounts owed under this Agreement) once the issue is resolved.

(d) Cancelled Events. If an Event is cancelled, no scheduled release occurs; Ticket revenue is refunded to Buyers under clause 7 out of the funds in your Stripe account. Any amount that remains in your account once all refunds are complete stays yours and is released when you ask us to.

(e) Changes. We may change the release period from time to time. For Events already on sale, we will give at least 30 days' notice, and a shorter period may be offered to organisers with an established track record on Nyvo.

6.6 Currency. The Service displays prices in Australian dollars (AUD) unless we tell you otherwise.

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7. Refunds and cancellations

7.1 Your refund policy

You must publish, in the Event description, a refund policy that:

• complies with the ACL (which gives consumers non‑excludable rights regardless of what your policy says);
• is clear about whether and when Buyers can get a refund (for example, change of mind, illness, transferability); and
• does not attempt to exclude statutory remedies.

If you do not publish a policy, the default position is that Tickets are non‑refundable except where the ACL requires a refund or where the Event is cancelled, rescheduled or materially changed.

7.2 Cancellation, rescheduling and material change

If you cancel an Event, reschedule it to a date or time Buyers cannot reasonably attend, or materially change it (for example, a different venue, a different headline act, a different format), each Buyer is entitled to a refund of the Ticket price. You must process those refunds (Nyvo will facilitate the Stripe refund at your instruction) within a reasonable time, and in any case within 14 days of the cancellation, reschedule or material change.

7.3 The Platform Fee

Where Nyvo elects to waive the Platform Fee (our standard practice for Events cancelled by the Organizer), the Buyer receives the Platform Fee back as well. Otherwise the Platform Fee is not refunded to the Buyer or to you, except where the law requires.

7.4 Nyvo's facilitation rights

Where you fail to issue a refund that the ACL or your published policy requires, Nyvo may refund the Buyer directly through Stripe (including from funds owed to you, by debit of your Stripe Connect Express balance where Stripe permits, or, where that balance is not enough, by Stripe's recovery of the shortfall from your nominated bank account) without further notice to you, and you authorise us to do so. We will tell you when we do.

7.5 Chargebacks

You authorise Nyvo and Stripe to share the Event listing, attendee record, communications and refund history with each other and with the Buyer's bank for the purpose of defending chargeback disputes. A chargeback loss may be debited from your account by Stripe. Excessive chargebacks may trigger suspension under clause 10.

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8. Tax

8.1 You are responsible for all tax obligations on Ticket sales, including:

• determining whether you must register for GST and charging GST where required;
• issuing tax invoices to Buyers on request and as required by the A New Tax System (Goods and Services Tax) Act 1999 (Cth);
• declaring income for income tax;
• meeting State payroll tax, gaming or other transaction‑based taxes that apply to the Event; and
• meeting overseas tax obligations if you sell to Buyers in other countries.

8.2 Where Nyvo's Platform Fee is subject to GST, we will issue you a tax invoice for the Platform Fee on request and to the extent required by law.

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9. Promotion and marketing

9.1 You grant Nyvo a worldwide, non‑exclusive, royalty‑free licence to host, store, reproduce, communicate, distribute and create derivative works of (for resizing, cropping and translation only) your Event listing content (including title, description, cover image, your business name and logo to the extent included in the listing), for the purpose of:

• making the Event discoverable on the Service;
• featuring it in the feed, search, recommendations and digest emails;
• promoting it on Nyvo's own social channels and website; and
• producing aggregated reports and analytics about the Service.

9.2 You warrant that you have the rights necessary to grant the licence in clause 9.1, including any necessary rights in third‑party logos, photographs or trade marks shown in the listing.

9.3 You must not advertise or promote your Event in a way that is misleading or deceptive, that infringes third‑party rights, or that breaches the Acceptable Use Policy.

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10. Suspension and termination

10.1 We may suspend, restrict, demote or terminate your status as an Organizer (or any specific Event listing) if:

• you breach this Agreement, the Terms of Service or the Acceptable Use Policy;
• Stripe restricts or terminates your Stripe Connect Express account;
• we receive credible reports that an Event is unsafe, illegal or fraudulent;
• you have a pattern of refund failures or excessive chargebacks;
• a court, regulator or law‑enforcement agency requires us to; or
• you have not used the Service as an Organizer for an extended period and your Stripe Connect Express account has lapsed.

10.2 Notice and appeal. Where the law permits, we will tell you the reason for the suspension or termination and how to appeal. You can appeal by emailing hello@nyvo.com.au; we aim to respond within 7 days.

10.3 Effect on existing Tickets. Where you are suspended or terminated:

• Events that have already started or whose Tickets are already sold will be honoured where it is safe and lawful to do so;
• if we cannot allow the Event to proceed, we will work with you and Stripe to refund affected Buyers (which may include using funds held by Stripe in your Stripe Connect Express account);
• you remain responsible for any liabilities to Buyers that arose before suspension or termination.

10.4 Survival. Clauses that by their nature should survive (including clauses 5.3, 6.5, 7.4, 8, 11 and 12) survive termination.

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11. Indemnity

You indemnify Nyvo against any loss, damage, claim, liability, cost or expense (including reasonable legal fees) that Nyvo suffers or incurs as a result of:

• your Event (including injury to attendees, property damage, or any failure to deliver what was advertised);
• your breach of this Agreement or any law;
• any failure to refund a Buyer where a refund is required;
• any third‑party claim that your Event listing, Content or marketing infringes their rights; or
• your collection, use or disclosure of Personal Information about Buyers outside the Service.

This clause survives termination.

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12. Liability

12.1 Australian Consumer Law. Nothing in this Agreement excludes, restricts or modifies any consumer guarantee, right or remedy that applies to you under the ACL or other applicable consumer protection law, where it cannot lawfully be excluded.

12.2 Cap. Subject to clause 12.1, Nyvo's total aggregate liability to you under or in connection with this Agreement is limited to the greater of (a) the total Platform Fees, Partner plan subscription fees and business verification subscription fees you have paid to Nyvo in the 12 months immediately before the event giving rise to the liability, and (b) A$100.

12.3 Exclusions. Subject to clause 12.1, Nyvo is not liable for any indirect, consequential, special, incidental, punitive or exemplary loss, or for loss of profits, revenue, business opportunity, goodwill, anticipated savings or data, however caused.

12.4 Where the ACL applies and a non‑excludable guarantee has not been met, our liability is limited (where lawful) to, at our option: re‑supplying the relevant services, paying the cost of having the services re‑supplied, or refunding the Platform Fees, Partner plan subscription fees or business verification subscription fees you paid to Nyvo for the relevant transaction or billing period.

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13. Insurance

13.1 We strongly recommend you hold public liability insurance for your Events.

13.2 You are responsible for assessing the level of insurance required for each Event and for maintaining it. For ticketed Events with expected attendance over 100 people, we expect you to hold public liability insurance of at least A$10,000,000 per occurrence (or such other amount as your venue or local council requires, whichever is higher), and we may ask for evidence.

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14. Notices

14.1 You can contact Nyvo at hello@nyvo.com.au (legal), hello@nyvo.com.au (privacy) or hello@nyvo.com.au (support).

14.2 We may give you notices by email, push notification, in‑app message or by posting them in the Service.

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15. Governing law and disputes

15.1 This Agreement is governed by the laws in force in the State of New South Wales, Australia, and the laws of the Commonwealth of Australia that apply there.

15.2 The parties submit to the non‑exclusive jurisdiction of the courts of New South Wales.

15.3 Before starting court proceedings, both parties will try in good faith to resolve any dispute for at least 30 days. Either party may apply for urgent interlocutory relief at any time.

15.4 Nothing in this clause limits any non‑excludable right you have to bring a complaint to a regulator (including the OAIC, the ACCC, ASIC, the State consumer affairs office or — for Organizers resident in Brazil — the ANPD or Brazilian consumer protection authorities).

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16. Other terms

• Severability. If any part of this Agreement is unenforceable, the rest continues.
• Variation. We may update this Agreement; we will give at least 30 days' notice of material changes. Continued use of the Service as an Organizer, or continued Partner plan subscription, after the effective date means you accept the changes. If you subscribe to the Partner plan, a material change takes effect from your next renewal, and you may cancel at any time before then under clause 17.7 without any further charge.
• Assignment. You may not assign or transfer your rights without our consent. We may assign to a related body corporate or a buyer of the Nyvo business on notice.
• Entire agreement. This Agreement, together with the other Documents and any feature‑specific terms we present to you, is the entire agreement between you and Nyvo about being an Organizer on the Service.

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17. Partner plan (paid business subscription)

17.1 What it is. The Partner plan is an optional paid subscription for a business listed on the Service. Unlike Ticket sales (where you are the merchant of record), the Partner plan is sold by Nyvo to you: Nyvo bills your business directly through Stripe, monthly in advance, at the price shown at checkout. The founding rate (AUD $25/month for the first 20 subscribing businesses) is the price you pay from your subscription start. The plan is month to month: there is no minimum term, and the price is not fixed for any set period. We will give you at least 30 days' notice before a price change, and the change takes effect from your next renewal. If you do not accept a price change, you can cancel under clause 17.7 before it takes effect and you will not be charged at the new price.

17.2 What is included. While your subscription is active, the plan includes: one promoted post in the community feed per billing period (subject to 17.3); a Partner badge on your business page; and priority placement within your business category in the Businesses directory. Two things are not part of the paid plan, because every business on Nyvo already has them free: replying to reviews of your business, and the engagement statistics on your business profile (views, call, WhatsApp and website taps, and average rating). We may add to or improve these inclusions from time to time, and will not remove any of them during a billing period you have already paid for.

17.3 Moderation still applies — paying is not publication. A promoted post is held to the same Acceptable Use Policy and moderation as every other post. If we decline a promoted post, your promoted‑post slot for that billing period is not used, and you may submit a different post for the same period. Declining a promoted post that does not meet our content rules is not a failure to deliver the plan and does not entitle you to a refund of that period. You can appeal a decision under clause 10.2 and the appeals process in the Acceptable Use Policy. If we decline a promoted post so close to the end of a billing period that there is not reasonable time left to run a replacement, we will carry your promoted‑post slot into the following period at no extra charge.

17.4 Labelling. Promoted posts are always clearly labelled as promoted content and attributed to your business, on every Nyvo client. You must not attempt to obtain, and we will never sell, unlabelled promotion, feed placement outside the promoted‑post mechanism, or any influence over organic feed or search ranking.

17.5 No promise of results. Nyvo is a small, specific community. We promise the placement and features described in 17.2. We make no promise about, and do not sell, any number of views, impressions, clicks, enquiries, leads, customers or sales. Statistics we show you are for your information only. Nothing in this clause excludes, restricts or modifies any consumer guarantee or other right under the Australian Consumer Law that cannot lawfully be excluded.

17.6 Refunds and credits. If an approved promoted post is not delivered to the feed during its scheduled window because of a fault in the Service, we will (at your choice) extend or re‑run the promotion, or refund or credit the affected billing period. Otherwise, fees for a billing period that has commenced are non‑refundable. Nothing in this clause excludes, restricts or modifies any consumer guarantee or other right under the Australian Consumer Law that cannot lawfully be excluded.

17.7 Cancellation. You can cancel at any time through the billing portal. Your plan (and its benefits) continues to the end of the period you have paid for and then ends; we do not charge again. We may end the Partner plan as a product, or your subscription, on at least 30 days' notice; if we do so other than for your breach of this Agreement, we will refund the unused portion of any period you have paid for on a pro‑rata basis.

17.8 Suspension for breach. If your business listing or account is suspended or terminated under clause 10, or your subscription payment fails and is not remedied after Stripe's retries, we may pause or cancel the subscription. An already‑approved promoted post that is running when a payment fails will complete its window.

17.9 GST. Nyvo is not currently registered for GST, so Partner plan prices are not subject to GST and our invoices will not show a GST component. The founding rate in clause 17.1 is the amount payable to Nyvo excluding any GST. If Nyvo becomes registered for GST, GST may be added to that amount from a later renewal; we will give you at least 30 days' notice first, and you can cancel under clause 17.7 before it applies.

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18. Business verification (paid subscription)

18.1 What it is. Business verification is an optional paid subscription for a business listed on the Service. Like the Partner plan, and unlike Ticket sales, it is sold by Nyvo to you: Nyvo bills your business directly through Stripe, annually in advance, at the price shown at checkout (AUD $49 per year at launch). If your business passes, a Business checked mark and the date of the check are shown on your business page. The subscription renews annually. We will give you at least 30 days' notice before a price change, and it takes effect from your next renewal; if you do not accept it you can cancel under clause 18.9 before it applies.

18.2 What we check. We check two things, and only these two:

• that the ABN you give us is listed and active on the Australian Business Register; and
• that you are connected to the entity that holds that ABN.

18.3 What we do not check. We do not check the quality, honesty, safety, pricing, workmanship, conduct, financial position or insurance of your business, and we do not check whether you hold any licence, registration, accreditation or qualification. The mark is not an endorsement or recommendation of your business by Nyvo, and you must not describe it as one. In particular you must not represent, on Nyvo or anywhere else, that the mark means Nyvo has approved, accredited, endorsed, licensed or vouched for your business, its work or its safety.

18.4 You are not charged unless the check passes. When you apply, your card details are stored with Stripe but no payment is taken. The subscription starts, and the first payment is taken, only if your business is approved. If we decline your application you are charged nothing. Paying does not cause a business to pass: the fee buys the check, not the mark.

18.5 Confirming who you are. Where the ABN is registered to a sole trader, we may ask you to confirm your identity through Stripe Identity, which collects a government photo identity document and a photograph of your face and compares them. Stripe collects and holds that document and that photograph — Nyvo does not receive them, and does not receive your identity document number or your date of birth. Nyvo receives only a reference number for the Stripe session and whether the name on your identity document matched the name on the Australian Business Register. How this is handled is described in our Privacy Policy. You do not have to use Stripe Identity. If you would rather not, tell us and a person will review your application manually instead; this takes longer. If a check does not match, nothing is declined automatically — a person reviews it.

18.6 Your obligations. You must give us accurate, current information, and you must tell us within a reasonable time if the ABN we checked stops being active, the entity holding it changes, or you stop being connected to it. Giving false or misleading information to obtain the mark is a serious breach of this Agreement and of the Acceptable Use Policy.

18.7 Annual re-check. While your subscription is active we re‑read the Australian Business Register against your ABN at least every twelve months. If your ABN is no longer active we will email you at the address on your account. We will not remove your mark without telling you first, but the mark shown to Users will change to read "ABN not active", so that it stops presenting a check as current when we know it is not.

18.8 When we remove the mark. We may remove or suspend the mark if the check no longer holds, if information you gave us was false or misleading, if the listing changes hands, or if your listing or Account is suspended or terminated under clause 10. Where we remove the mark other than for your breach, we will refund the unused portion of the period you have paid for on a pro‑rata basis. You may appeal a removal under clause 10.2 and the appeals process in the Acceptable Use Policy.

18.9 Cancellation. You can cancel at any time through the billing portal. Your subscription continues to the end of the period you have paid for and then ends; we do not charge again. Cancelling does not remove your mark — the check happened, and the record of it stands with its date. What cancelling stops is the annual re‑check in clause 18.7. We may end business verification as a product on at least 30 days' notice; if we do so other than for your breach, we will refund the unused portion of any period you have paid for on a pro‑rata basis.

18.10 No promise of results. We promise the check and the mark described in this clause. We make no promise about, and do not sell, any number of views, enquiries, leads, customers or sales, or any improvement in your ranking or placement. Nothing in this clause excludes, restricts or modifies any consumer guarantee, right or remedy under the ACL that cannot lawfully be excluded.

18.11 GST. Nyvo is not currently registered for GST, so verification prices are not subject to GST and our invoices will not show a GST component. The price in clause 18.1 is the amount payable to Nyvo excluding any GST. If Nyvo becomes registered for GST, GST may be added from a later renewal; we will give you at least 30 days' notice first, and you can cancel under clause 18.9 before it applies.

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Change log

Note on the effective date of versions 1.3.0, 1.4.0 and 1.5.0. These three versions were first published with an effective date of 28 or 29 September 2026. That date was brought forward to 11 September 2026. Clause 6.5 (the release of your Ticket revenue 5 business days after your Event ends, and the early-release ladder in 6.5(a)) therefore applies from 11 September 2026 rather than from the end of September. The text of the clauses themselves is unchanged from what was published on 27 August and 4 September 2026.