We're here to help , in your language.
Whether you're stuck on a sign-in screen, need a refund on a ticket, or want to report something that doesn't feel right — a real person from the team will get back to you.
Email is the fastest way to reach us.
We read everything that comes into the team inbox. Most replies go out within one business day (Sydney time).
When you email us, please include your account email, the device you're using (iPhone or Android + model), and a short description of what happened. Screenshots help a lot.
- hello@nyvo.com.au
- Hours
- Mon–Fri · 9am–6pm AEST
- Languages
- English · Português · Español
Most issues are answered here.
Quick answers to the things people ask us most. Email us if your question isn't covered.
I can't sign in — what should I do?
First, make sure you're using the same method you signed up with (Apple, Google, or email). If you used email, request a fresh 6-digit code and check spam. Still stuck? Email hello@nyvo.com.au with the email address on your account and we'll sort it.
How do I get a refund on an event ticket?
Refunds follow the organiser's policy for that event, shown on the event page. Open your ticket in the app to refund it or reach the organiser — a refunded ticket goes back to your card in full, service fee included. Stuck? Email hello@nyvo.com.au with the event name.
Why am I not receiving notifications?
Open your phone's Settings, find Nyvo, and check that notifications are enabled. Inside the app, go to Settings → Notifications and confirm the channels you want are on. Still nothing? Sign out and back in to refresh your push token.
How do I delete my account?
Open the app and go to Settings → Account → Delete account. We'll permanently remove your profile, posts and personal data within 30 days. If you can't access the app, email hello@nyvo.com.au from your account address and we'll process the request.
How do I report a user, post or event?
Tap the three-dot menu on the content inside the app and choose Report. Tell us what's wrong in a sentence or two. Our moderation team reviews every report — usually within a few hours during business hours.
Where can I see my purchase history and receipts?
Your orders and tickets live in the app under Tickets, with the amount paid on each order. Need a receipt for your records? Email hello@nyvo.com.au with the event name and we'll send one.
I'm an organiser and my payout hasn't arrived.
Ticket money sits in your Stripe account and is released to your bank after your event ends — allow up to 5 business days, plus Stripe's own settlement time. Check the Payouts page on the partner portal for each event's status. Still missing? Email hello@nyvo.com.au.
Is my data safe?
Yes. Your data is stored in Australia and we comply with the Australian Privacy Principles. Read the full Privacy Policy for the detail on what we collect, why, and how to request a copy or deletion.
Try these first if the app isn't behaving.
- 01
Force-quit and reopen the app
On iPhone, swipe up and flick Nyvo off the multitasking screen. On Android, open recent apps and swipe Nyvo away. Reopen — most glitches clear on their own.
- 02
Make sure the app is up to date
Open the App Store or Google Play, search for Nyvo and tap Update if you see one. We ship fixes regularly.
- 03
Check your connection
Nyvo needs internet to load the feed, events and messages. Toggle Wi-Fi or mobile data off and on if loading is slow.
- 04
Sign out and back in
Open Settings → Account → Sign out, then sign in again with the same method. This fixes most account-sync issues.
- 05
Reinstall as a last resort
Deleting the app won't lose your account — your posts, tickets and settings live on our servers. Reinstall from the App Store or Google Play, sign in, and you're back where you were.
Found something that shouldn't be on Nyvo?
If you've spotted a post, business, event or member that breaks our community rules — or someone is harassing you — we want to know. Tap the three-dot menu next to the content inside the app to report it, or email us directly. Reports go to a real person and we act quickly.
Manage your account or data.
You can delete your account, request a copy of your data, or change your details from inside the app — open Settings → Account. Prefer to do it by email? Write to us and we'll handle it within 30 days.
Read our privacy policyNyvo is a service of Nyvo Pty Ltd · ABN 25 545 382 512 · Sydney, Australia.