Help for organisers
Checking people in at the door
Every ticket bought on Nyvo has a QR code. At the door you scan it with your phone, or check the person in by name.
Last updated 8 November 2026
Scan tickets
Open your event and press Check in, or Scan tickets on the Attendees tab. Allow camera access, then point the camera at the attendee's ticket QR. You can scan in the partner portal on your phone's browser or in the Nyvo Partner app.
On the day, Today mode opens 3 hours before the start. It shows who is still to arrive, lets you check people in by name and lets you send a short update to your guests.
Check someone in by name
If a QR will not scan, open Attendee list & manual check-in in the scanner, search by name and press Check in. You can also check people in, or undo a check-in, from the Attendees tab.
What each scan result means
- Checked in: let them in.
- Already checked in: if this is the same person, they are good to go.
- Refunded ticket: this ticket was refunded and cannot be used.
- Different event: the ticket belongs to another of your events.
- Not a valid ticket QR: ask the attendee to open their live ticket in the Nyvo app.
- Not an event day: the device's clock says today is not an event day. You can choose Admit anyway.
No internet at the venue
Open the scanner once while you are online. It saves the attendee list on your device. After that, scans are saved on the device and sync when you reconnect. Do not clear the browser's data while check-ins are waiting to sync.
As a backup, use Print door list or Export CSV on the Attendees tab before the event.
Help at the door
Someone else can scan for you without seeing your sales. Invite them to your business with the Door staff role. See the article on team access.