When do I get paid?

The normal release

Each event's ticket money, less any refunds, is released 5 business days (Sydney time) after the event ends. Stripe then sends it to your bank. Stripe's own transfer time applies on top, so it can take a few more days to arrive.

Each event is paid as its own payout.

Early payouts

Once you have run events on Nyvo, part of an event's sales can be paid before the event happens:

• Your first event: nothing early. Everything is released after the event.
• From your second event: up to 20% of what has sold.
• From your third event onwards: up to 50% of what has sold.

Early payouts go out once a week, on Wednesdays, when at least A$20 has cleared. A smaller amount waits for a later week. The rest is always released after the event ends.

Holds

We may hold a release while a buyer complaint, dispute or chargeback is open, when we suspect fraud, or when Stripe or the law requires it. We always tell you why, and we release the money once it is resolved. While any of your events is on hold, early payouts stop across your whole account.

If an event is cancelled, no release happens: buyers are refunded first from the money in your Stripe account.

Where to check

• Payouts in the partner portal shows your Held ticket sales, your Next payout and your Payout history. A payout can show as Pending, On its way, Paid, Cancelled or Failed.
• Earnings shows your ticket sales, refunds, Nyvo fees and what is net to you for any period. You can download a CSV or a PDF statement for your accountant.

Payouts need Stripe to be set up first. See the article on connecting Stripe.